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Customer SuccessUS RemoteFull-Time

Customer Success Manager

About Revoya

Revoya builds the governance infrastructure for the AI era. We partner with security, compliance, and operations leaders in regulated industries to make AI adoption responsible and defensible. We are early, growing fast, and doing work that matters.

The Role

You are responsible for client outcomes, adoption, and retention across Revoya's Managed AI Governance and AI Governance Operations clients. This is an advisory, high-touch role. Your clients are compliance, security, and operations leaders working through AI governance challenges in regulated industries. You are not running a ticket queue. You are a partner helping clients build AI governance programs that can withstand regulatory scrutiny. You will own onboarding, ongoing engagement, health monitoring, and renewal conversations for a portfolio of named accounts.

What You Will Do

  • —Own the post-sale success journey for 15–30 Managed AI Governance and AI Governance Operations clients
  • —Lead structured onboarding that shortens time to first results and sets clear program milestones
  • —Conduct regular check-ins and QBRs with compliance, security, and operations stakeholders
  • —Monitor client health and proactively address adoption gaps before they become retention risks
  • —Translate Revoya's advisory outputs into clear, actionable program guidance for clients
  • —Partner with Account Management on commercial conversations tied to adoption and program expansion
  • —Document client feedback, product requests, and delivery patterns to improve Revoya's service
  • —Maintain health metrics, NPS, and renewal forecast in CRM

What We Are Looking For

  • —3–6 years of customer success in B2B SaaS or professional services with enterprise clients
  • —Experience supporting GRC, compliance, security, or operations buyers strongly preferred
  • —Proven ability to drive adoption and client outcomes in an advisory, consultative context
  • —Strong communication skills; you can explain technical and regulatory concepts clearly to non-technical stakeholders
  • —Identifies at-risk clients early and acts before churn becomes likely
  • —Comfortable managing 15–30 accounts without letting quality degrade
  • —High empathy, high accountability, and a genuine orientation toward client outcomes

Why Revoya

  • —The clients you support are building AI governance programs that boards, auditors, and regulators will scrutinize. This is consequential work.
  • —Advisory engagement model with real client impact and visible program outcomes
  • —Work with a team that has spent years in AI risk, enterprise compliance, and regulated industries
  • —Equity in an early company with real upside as the AI governance market builds

Compensation

Competitive base + variable compensation. Equity participation. Full benefits.

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